Real reviews from REAL PEOPLE

Great for barbers, needs work

I’m gonna keep this short and sweet but my clients and I love this app. Id love to give it 5 stars. However it needs more features, and there are some seriously impeding bugs that need to be addressed. Firstly, when messaging clients there are issues with editing your message before it is sent. This makes it impossible to tap back to a previous part of the message to edit, nor can you highlight. You can however long press the typing cursor, and drag it somewhere else. On my iPhone anyways. My clients have reported the same issue. Secondly, if I’m booking a client on my end, and use the same name, same phone number. Or even find them using the contacts button. It does not actually book through their account. And I’m talking about clients who have already came to me before. For example, when I go to my client books and view a client I booked on my end, it shows their previous appointments right? Well it wont show any that I booked on my end, despite it being under the same phone number and name. Last, I think a great feature for all barbers would be a way to view your own barber portfolio from the perspective of a customer. Nobody wants to borrow someone else’s phone or make an entirely different account just to make sure our customer’s expectations will be met. This is very important especially considering competitors such as Booksy Biz already have this feature. Viewing other barber’s portfolio’s as well is necessary for us barbers to keep up with OUR competition as well. Like I said I love this app, it just needs some work.

Jun 2025

Declined appointments

I like this app. I started using it Dec. 2021. My only complaint is I’ve had appointments declined on 4 separate occasions and I have my bookings set up for my clients to pay via their card. With that setting there is a preauthorization of the amount charged for the service applied to the clients’ account. 4 times I’ve noticed an appointment declined while the client is in the chair and their card is charged. Causing my clients to wait days before the funds are back in their account. And I don’t receive the funds either. I’ve emailed customer service and their only response is, “the client’s card or bank has an issue. Or block the person.” I like this app but I’m kind of disgruntled when situations happen like what I’ve explained; causing me to second guess my choice of this booking app. I also do not like the fact there’s no customer service number where I can speak to a representative when I have an issue. Please consider my review as a paying subscriber to be a critical focal point when updates are made. Thank you

May 2022

I use religiously!

Such a God-Send. I found my sons and brother barber on here after kissing tons of frogs. I have never been more happy. Even when I’m out of town, I use the app. It allows me to see the barbers skills and prices before I book. I feel at ease knowing who’s chair my son and little brother sitting in before I book. I can view their name and see their face so I can snoop around on social media to see what type of energy they will bring to our lives. It also lets me identify who they are so the kiddies don’t end up sitting on the wrong chair when we arrive. I also love the texting capabilities. I can notify my barber that I’m either in the lobby or running late. He’ll usually text me back or step out and grab us. The texting is immediate just like a traditional texting system from any phone carrier. I highly recommend this app to any single mothers with boys such as I. It’s easy to navigate and it’s easy to use. Absolutely love it!

Mar 2022