Frequently asked questions.

Tell us what's missing. Email support@thecut.co with the feature or workflow you need. We review feedback from barbers, clients and shop owners when planning updates, though we can't promise a specific feature or date.

Notifications are controlled in your device settings.

• iPhone: Settings > theCut > Notifications > turn on Allow Notifications.
• Android (OS 10+): Settings > Notifications > App Settings > theCut > turn notifications on.

If they still don't arrive, uninstall and reinstall the app. Still stuck? Email support@thecut.co. Source: Booking & notifications.

Our privacy policy explains how we collect, use and protect your information. For anything it doesn't cover, email support@thecut.co.

If the app or site isn't working, try again in a few minutes and make sure your app is up to date. If the problem continues, email support@thecut.co so our team can investigate and let you know about the status of your appointments.

Yes. theCut is available on the App Store and Google Play — see our download page. Clients can also find and book barbers in a web browser at search.thecut.co. Source: Find & book on the web.

Yes. You can use the iPhone or Android app on a tablet, but theCut does not have a dedicated tablet app. On an iPad, it runs as an iPhone app that you can enlarge. It is usable, but the layout is designed for phones rather than tablets.

We update the app frequently with new features and improvements. Keep your app up to date to get the latest changes.

No. Setup guides live in our help center, and you can message us in the app (Help & Resources) or email support@thecut.co any time.

1. Open Settings.
2. Tap Redeem Code.
3. Enter your code on the Redeem Code page, then submit it.

Payments and tax documents described in our help center follow U.S. requirements. To confirm availability in your country, email support@thecut.co.

theCut can't give tax advice, but in-app income reports help you track what you earn so you can set money aside. Talk to a tax professional about how much to save. See also our tax prep page.

No. Barbers on PRO appear in Search automatically. Barbers on FREE appear only if they turn on Growth. Any barber can still be booked directly through their profile link. Source: Growth on FREE.

If you have both a barber and client profile on one account, you can delete one without deleting your whole account. Make sure the profile you want to delete is active; each profile has its own Edit Profile menu and deletion option.

1. For a barber profile, go to Settings > Edit Barber Profile, scroll to the bottom and tap Delete Profile.
2. For a client profile, open Edit Client Profile below the client profile image, then tap Delete Profile.
3. Follow the remaining prompts for the selected profile.

If the option is missing, update theCut through your app store, check that you're on the correct active profile and in its Edit Client Profile or Edit Barber Profile menu, then contact support through Help & Resources in the app or support@thecut.co.

See Deactivate or Delete Your Account for more details.

Deleting your entire account is permanent and cannot be reversed. Before proceeding, make sure you have no pending, confirmed or requested appointments. If you have PRO, downgrade your PRO subscription through the Subscription Portal before deleting to avoid further subscription charges. Deleting your account does not replace managing your subscription.

If you need help before proceeding, contact support through Help & Resources in the app or support@thecut.co.

1. Update theCut to the latest version through your app store.
2. Go to Account Menu > Edit Barber Profile.
3. Tap Delete Account.
4. Enter the email and password associated with your account to verify your identity.
5. Follow the remaining prompts.

If you have both barber and client profiles, you can delete one profile without deleting the whole account. Each profile has its own Edit Client Profile or Edit Barber Profile menu and Delete Profile option. If a delete option is missing, confirm the app is up to date and you're on the correct active profile and its Edit Profile menu, then contact support.

See Deactivate or Delete Your Account for more details.

Use the password reset option on the app's sign-in screen. If you don't receive a reset email or can't sign in, email support@thecut.co from the address you think you used.

Email support@thecut.co with your name and the phone number linked to your account, and we'll help you find it.

You can add a barber profile to the same account:

1. Press and hold your avatar on the right side of the tab bar.
2. Select Create New Profile.
3. Choose Barber and complete setup.

You can keep both profiles. Your client profile lets you explore the client experience and book appointments with other barbers. Learn about adding and switching profiles.

You can add a client profile to the same account:

1. Press and hold your avatar on the right side of the tab bar.
2. Select Create New Profile.
3. Choose Client and complete setup.

You can keep both profiles. Use your client profile to explore the client experience and book appointments with other barbers. Learn about adding and switching profiles.

Yes. Open the Clients List tab, select the client, then tap Remove. To prevent a client from booking with you, use Block, to the left of Remove.

Removing a client is permanent. If you block and then remove someone, contact support if you need them unblocked later. Learn about blocking and removing clients.

1. Download theCut and create a barber account.
2. Add your services, hours and location.
3. In Settings, make sure Bookings is on (a green dot confirms it).
4. Share your booking link or QR code on social media and your website.

Source: Introducing our FREE plan.

Booking works on both FREE and PRO. Check that:

• Bookings is on in Settings (green dot).
• Your hours are enabled.
• Your services are listed.
• Your location is set.

If clients still see "This barber is no longer bookable," check your Subscription Status in Settings and email support@thecut.co. Source: FAQ.

Search visibility depends on your plan. PRO includes Search automatically. On FREE, turn on Growth in your app settings and add a payment method. Clients can find you by name or ZIP code; the Distance filter helps. Sources: Growth on FREE, FAQ.

theCut gives you tools and visibility, but we can't guarantee clients. To help new clients find you:

• Share your QR code and Shareable Post.
• Complete your profile so you show up for your name and ZIP code.
• Be visible in Search with PRO, or with Growth on FREE.

Source: FAQ.

Share your booking link, QR code and Shareable Post anywhere you promote your work. To be discoverable in theCut Search, use PRO (included) or turn on Growth on FREE ($10 per new client who books you through Search). Source: Growth on FREE.

Clients who use theCut Search can browse barbers who appear there. Clients who use your personal booking link go straight to your booking page. Source: Find & book on the web.

Yes. Cancellation and no-show protection is available, and custom policies are a PRO feature. Policy fees require account verification before activation, and you decide whether to charge a fee — it's never automatic. Sources: FREE plan, PRO features, Preauthorizations.

PRO includes client list management and messaging so you can stay connected with your clients. Source: PRO features.

Yes. PRO includes client messaging and in-app messaging for each appointment. Source: PRO features.

New bookings start as Requested until you confirm them. Auto-confirmations are a PRO feature. Sources: Appointment statuses, FREE plan.

theCut sends in-app, email and SMS notifications about appointments. Make sure notifications are on in your device settings. For barber-specific reminder options, email support@thecut.co. Source: Booking & notifications.

Yes. Clients can leave ratings and reviews on your profile. If you think a review breaks our rules, see how to dispute a review.

Client Blasts and Loyalty + Referral Programs are PRO features. For help setting up a specific promotion, email support@thecut.co. Source: FREE plan.

We don't have a current barber referral program to share. Email support@thecut.co to ask whether one is running.

Benefits and partner resources change over time, so we don't list them here. Email support@thecut.co to ask what's currently available.

Email support@thecut.co and we'll confirm the current options for multi-service bookings.

Email support@thecut.co to confirm whether product sales are available for your account.

Email support@thecut.co with your situation and we'll confirm the right setup.

Policy and scheduling controls such as Premium Service Hours, Open Time Frames and custom cancellation policies are PRO features. For a specific booking rule, email support@thecut.co. Source: FREE plan.

Email support@thecut.co and we'll confirm the current booking-window settings available to you.

Email support@thecut.co and we'll walk you through blocking time on your calendar.

Yes. Use a client profile on the same account to browse barbers, book appointments and explore the client experience. You can keep both your barber and client profiles.

If you haven't added a client profile yet:

1. Press and hold your avatar on the right side of the tab bar.
2. Select Create New Profile.
3. Choose Client and complete setup.

Learn about adding and switching profiles.

Your QR code and Shareable Post are available in the app. To ask about printed materials, email support@thecut.co. Source: FAQ.

Every barber gets a personalized booking link and QR code to share. To ask about customizing the link, email support@thecut.co. Source: FREE plan.

No. You can search, compare and book barbers in your browser at search.thecut.co. Source: Find & book on the web.

Yes. Clients get booking confirmations by email and in the app, a reminder 2 hours before the appointment, and SMS updates when a phone number is added. Turn on notifications in your device settings. Source: Booking & notifications.

Cancel in the app as early as possible. If it's still Requested, canceling releases the payment hold right away. If it's Confirmed, your barber's cancellation policy may apply. Source: Preauthorizations.

Only if your barber has a cancellation or no-show policy and chooses to charge it — fees are never applied automatically. If no fee is charged, the hold is released. Source: Preauthorizations.

• If the appointment is still Requested, wait for confirmation. If it's unconfirmed on the day, cancel and the preauthorization voids automatically.
• If it was Confirmed and the barber has a cancellation policy, you haven't been charged; the hold expires in about a week if the barber doesn't complete or cancel it.

Still concerned? Email support@thecut.co. Source: FAQ.

Email support@thecut.co and we'll confirm how to book for more than one person.

Email support@thecut.co if you need help leaving a review after your appointment.

Referral and loyalty programs are run by individual barbers on PRO. Ask your barber, or email support@thecut.co. Source: FREE plan.

• FREE ($0): booking through your link and QR code, and core tools. You can opt into Search with Growth for a $10 charge each time a new client books you through Search.
• PRO ($25/month): Search visibility included, no per-new-client fee, plus premium tools like auto-confirmations, client blasts, recurring appointments and Tap to Pay.

Sources: Pricing, Growth on FREE, FREE plan.

FREE suits barbers who mainly book existing clients through their own link. PRO suits barbers who want Search visibility without per-client charges plus premium booking tools. Compare plans on our pricing page.

Yes. The FREE plan costs $0 and includes booking. PRO is optional at $25/month. Source: Pricing.

FREE has no monthly fee. PRO is $25/month per barber. Shop owners' Shop plan is $0/month. Source: Pricing.

Yes, it's free to download, search and book. When you pay through Mobile Pay, a client processing fee is shown at checkout. Source: PRO, fees & deposits.

Yes. Turn on Growth in your app settings and add a payment method. You can switch it on or off at any time. Source: Growth on FREE.

You're charged $10 at the moment a new client books you through Search. You can see a list of the new clients who booked through Growth. Source: Growth on FREE.

No. PRO includes Search visibility automatically, with no per-new-client acquisition fee. Source: Growth on FREE.

We haven't published details on fees for repeat bookings from clients who first found you through Search. Email support@thecut.co for a confirmed answer.

New barbers can try PRO features during a free trial. The trial length is shown when you activate it. To avoid charges, cancel in your subscription settings before the trial ends. Source: PRO, fees & deposits.

After the trial, PRO-only features stay active only if you continue on PRO. If you don't want to be charged, cancel before the trial ends. For billing questions, email support@thecut.co. Sources: FREE plan, PRO, fees & deposits.

Upgrade in the app under Settings > Subscription, or through the Subscription Portal. Source: FAQ.

Manage your plan and payment details in the app under Settings > Subscription or in the Subscription Portal. For questions about payment methods, email support@thecut.co.

Manage your PRO subscription through the Subscription Portal, where you can review your subscription and follow the prompts to downgrade or cancel.

Before deleting your account, downgrade your PRO subscription through the Subscription Portal to avoid further subscription charges. Do not rely on account deletion to cancel billing.

For questions about billing, timing or available options, contact support through Help & Resources in the app or support@thecut.co. See Deactivate or Delete Your Account for the account-deletion precautions.

Update your payment method in the Subscription Portal or in the app. If you're unsure of your plan status, email support@thecut.co.

Yes. Mobile Pay lets clients pay by card in the app, processed by Stripe. Depending on the barber, clients may also use Tap to Pay, Cash App, Apple Pay, Google Pay or cash. Source: Payment methods.

Mobile Pay requires verification through Stripe, our payment processor. Not everyone is approved, and approval follows Stripe's own review. Verification usually takes 1–2 business days, and you'll get an email once approved. Source: FAQ.

Stripe makes approval decisions through its own review, and we can't see every reason. Email support@thecut.co and we'll help you with next steps.

Yes. Mobile Pay has a 2.75% processing fee per transaction for barbers, and clients pay a $0.95 processing fee. Instant Deposit has a 1.5% fee. Fees are shown in the app; confirm current rates there. Source: PRO, fees & deposits.

A temporary hold on the client's card for the appointment amount — not a charge. After the appointment is completed, the final charge is processed and anything left over is released. If no action is taken within 7 days, the hold is removed. Source: Preauthorizations.

A Mobile Pay booking places a preauthorization that may show as PENDING, AUTH or AU depending on your bank. When it expires, release can take 7–10 business days. Check your available balance or ask your bank. Source: FAQ.

Usually it's not a second charge:

• Preauthorization: a temporary hold, often labeled AUTH or AU, that's released later.
• Tip changes: adding or changing a tip can create a new hold; the earlier one expires.
• Bank timing: holds can stay visible after the transaction is final.

If both still show after 10 business days, email support@thecut.co. Source: FAQ.

Email support@thecut.co with your appointment details and we'll review it. If the charge is a preauthorization hold, it's released automatically — see the questions above.

Funds are captured once the appointment is completed and processed, then sent based on your deposit type. If a deposit shows In-Transit, it's on its way. If it's late, email support@thecut.co. Sources: Appointment statuses, FAQ.

• Instant Deposits usually arrive within 1–2 hours of processing (1.5% fee).
• Standard Deposits are free and usually take 1–2 business days, depending on your bank.

Sources: FAQ, PRO, fees & deposits.

Yes, for qualifying barbers. Stripe, our payment processor, generates 1099 or 1099-K forms for barbers who meet IRS thresholds and mails them to the address on your account by IRS deadlines. Keep your email and mailing address up to date. Source: FAQ.

Generate your income report and other reports in the app and download them to your device — even if you don't qualify for a tax form. Source: FAQ.

Add a new one. In the app, go to Payment settings, add and save a new payment method, and it replaces the old one. Source: Payment methods.

The Shop plan is $0/month for unlimited shops and barbers. Each barber keeps their own plan, and PRO is billed per barber. Sources: Pricing, Owner features.

Manage multiple shops, onboard and manage staff, see the team calendar, create appointments for barbers, and track booth rent with reminders. Source: Owner features.

• New to theCut: on the sign-up screen, choose Shop Owner as your profile type and follow the prompts.
• Already have an account: go to Profile Settings, tap the button with your name at the top, choose Create New Profile and select Shop Owner.

Source: Full Shop Experience.

The Shop plan includes staff onboarding and management. For step-by-step help adding your team, email support@thecut.co. Source: Owner features.

Barbers can create their own theCut profile. For how a barber joins your shop's team on theCut, email support@thecut.co.

Shop owners can manage multiple locations on the Shop plan. If you're a barber working at more than one shop, email support@thecut.co and we'll confirm the best setup. Source: Owner features.

We don't have a current shop-wide discount to share. The Shop plan is free for owners, and each barber's PRO subscription is billed separately. Email support@thecut.co with questions. Source: Pricing.