theCut | Mobile Pay

Q: What is a preauthorization?

When a client adds a payment method at booking, a temporary preauthorization may appear on their statement. It is not the final charge.

Q: Why wasn't my client charged automatically?

Mobile Pay appointments are not charged automatically. Open the appointment and tap Check Out to process the payment.

Q: What's the difference between Standard and Instant Deposits?

Standard Deposits have no additional fee and are sent according to your selected payout schedule. Instant Deposits are available for eligible debit cards and typically deliver funds within minutes.

Q: How do I update my bank account?

Open the Payment Processing Hub, select Deposit Methods, choose Edit or Change, add your new bank account or debit card, and save changes.

Q: Where can I see my transactions?

Transactions are listed in the Payment Processing Hub, where you can review payment history and transaction details.

Q: How do I complete additional tax verification if requested?

If Stripe requires additional tax or business information, you'll be prompted during the verification process with instructions on the required documentation.

Q: Why don't I see my funds immediately after checkout?

Payments first complete a processing period before becoming available for deposit. Once available, deposits are sent according to your payout settings.

Q: What does "In Transit" mean?

Your deposit has been sent by our payment processor and is currently being transferred to your financial institution.

Q: Can I choose when I receive deposits?

Yes. Mobile Pay supports Standard, Instant (for eligible debit cards), and Scheduled Deposit options, allowing you to choose the payout schedule that best fits your business.

Why mobile pay

Why use mobile pay?

Mobile payments

Accept payments in-app with Apple Pay, Cash App Pay, Google Pay and more.

In-app tipping

Clients can add a tip to their payment directly through the app.

Self checkout

Clients can pay for their cut in-app, after their appointment.

Deposit schedules

Select between daily, weekly, or monthly auto-payouts to fit your needs.

Instant deposits

Available when you need funds in your account immediately.

Setup

Getting started

Complete your mobile pay application

Provide your personal or business information to begin the verification process.

Verify your identity

Upload a government-issued ID that matches your legal name and date of birth. Additional documentation may be requested if needed.

Enable mobile pay

Once your account has been approved, enable Mobile Pay within your booking settings.

Clients book with mobile pay

Clients add a payment method when booking. A temporary authorization hold is placed on their card to verify available funds. This is not a charge.

Complete checkout

After the appointment, select Check Out to process payment. Mobile Pay appointments are not processed automatically, so checkout must be completed before payment processing begins.

Timeline

What happens after checkout?

After checkout, payments first move through a processing period before becoming available for deposit. Depending on your payout settings and bank processing times, deposits may not appear immediately.

Complete your mobile pay application

Payment Processed

Funds Begin Processing

Funds Become Available

Deposit Sent According to Your Deposit Settings

Deposits

Standard vs Instant deposits

Standard deposit

No additional fee

Funds are sent according to your selected payout schedule
Once sent, Standard Deposits typically take 1-2 business days to become available, depending on your bank

Instant deposit

Available for eligible debit cards

Funds are sent immediately after checkout
Instant Deposits can take a few minutes to an hour or so to arrive, depending on your bank

Deposit status

Understanding deposit statuses

Processing

Your payment is being processed before it becomes available for deposit.

In transit

Your deposit has been initiated and has left theCut's payment processor. Your bank is now processing the transfer. Standard Deposits may remain in this status for approximately the first 24 hours before changing to Sent, even though the funds are already on their way.

Sent

The deposit has been successfully issued. Final availability depends on your financial institution.

FAiled deposit

A deposit couldn't be completed because the receiving account couldn't accept the funds. Review your deposit method and update your banking information if needed.

Verification & taxes

Verification, taxes & bank accoutns

Verification requiremetns

Mobile Pay accounts are verified as part of Stripe’s compliance process
Additional verification may be requested as account activity grows
After processing approximately $15,000 or more, Individual accounts may be required to provide additional business verification, including an EIN or other tax documentation, before additional payouts can continue

Business bank accounts

If an Individual account is connected to a Business bank account, Stripe may request additional verification to confirm ownership
These requests are part of Stripe’s compliance process and are not unique to theCut

Tax Information

View your account verification details and tax information associated with your Mobile Pay account. If additional documentation is required, you’ll be notified during the verification process.

FAQ

Frequently asked questions

What is a preauthorization?

Why wasn't my client charged automatically?

What's the difference between Standard and Instant Deposits?

How do I update my bank account?

Why did my deposit fail?

Where can I see my transactions?

How do I complete additional tax verification if requested?

Why don't I see my funds immediately after checkout?

What does "In Transit" mean?

Can I choose when I receive deposits?

How do I change my deposit method?

Get started with mobile pay