THE ROLE
At theCut, our crazy growth has been fueled by word of mouth. A dope app and our social media presence have been key in building our community. We’re looking for a Customer Activation Specialist who will own a key role on our team. You’ll work closely with our Customer Success team, engaging with Barbers new to our platform. Educating them on our product, addressing their concerns, and ensuring a successful onboarding experience.
THE RESPONSIBILITIES
- Qualify leads based on predefined criteria to assess their potential value.
- Identify customer needs and tailor messaging to demonstrate product fit.
- Maintain accurate records of lead interactions in the CRM system.
- Nurture leads through the sales funnel by providing relevant information and resources.
- Conduct product demos or onboarding calls to drive conversion.
- Overcome objections and guide leads toward making a purchasing decision.
- Guide new customers through the activation process to maximize engagement.
- Provide personalized onboarding experiences to ensure product adoption.
- Track and analyze activation metrics to identify potential drop-off points.
- Work closely with the customer success team to facilitate long-term retention.
- Collect insights from customer interactions and share them with marketing, product, and sales teams.
- A/B test messaging and outreach strategies to improve conversion rates.
- Suggest improvements to lead qualification processes and activation workflows.
WHAT WE'RE LOOKING FOR
- 1-3 years of experience in sales, customer success, or growth-related roles.
- Strong interpersonal skills and relationship building skills required
- Proficiency with CRM tools (e.g., HubSpot, Salesforce) and outreach platforms.
- Data-driven mindset with experience in tracking and analyzing conversion metrics.
- Comfortable with change, uncertainty and charting new territory.
- Ability to handle objections and effectively communicate value propositions.
- You or someone you know has booked a haircut on theCut
BENEFITS
- Free company swag
- Free haircuts through theCut
COMPENSATION
- $20 per hour
